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Emerald Vintage Mist Overlay by Pink She

POLYMAVEN

B2B Sales, Data Sourcing and Entry
August 2020 - January 2021

  • emailing and calling prospective clients

  • manage the relationship with existing customers

  • searching new client leads

  • appointment setting

  • manage data information on CRM

  • creating reports thru excel sheets

Emerald Vintage Mist Overlay by Pink She

SIBLINGS SOLUTIONS

 Virtual Assistant & US Visa Representative
April 2014– April 2015

  • setting appointments

  • following up with clients/agents

  • researching

  • customer service/support

  • email management

  • calendar management

Emerald Vintage Mist Overlay by Pink She

HELLO RELAXATION

Virtual Assistant
September 2019 – April 2020

  • processing Expedia and Airbnb bookings and reservations

  • responds to guest's inquiries 

  • calendar management

  • email management

  • setting appointments

  • creating excel reports

Emerald Vintage Mist Overlay by Pink She

AWESOME OS

 Senior Customer Service Representative
June 2015–August 2019

  • handles VIP member for online brands

  • answer inquiries thru chat, email, and phone

  • order processing

  • tracking orders/shipments

  • processing payments and refunds

  • retention calls

Emerald Vintage Mist Overlay by Pink She

  • order processing

  • tracking orders/shipments

  • answering inquiries (inbound calls)

  • processing payments and refunds

CYBERCITY TELESERVICES INC.

 Customer Service/Sales Representative
November 2011– March 2012

"There is no magic to achievement. It's really about hard work, choices, and persistence."  

-MICHELLE OBAMA

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